Other

General Information

• Important Update about the Betano Watch Party
• Where can I check the Affiliates Terms and Conditions?
• How can I become an Affiliate?
• Where can I find the Evaluation Form?
• How can I make a complaint?

Responsible Gaming

• How will I know if I have a gambling addiction problem?
• How do I close my account?
• How can I maintain control when playing and who can I reach to for gambling problems?
• What is Responsible Gaming and how do I play using it in my favor?
• How do I set financial limits on my account and how do they work?
• Can I gamble if I am underage?

Terms and Policies

• Where can I check the Bonus Terms & Conditions?
• Where can I check the Casino Terms & Conditions?
• Where can I check the Cash out Terms & Conditions?
• Where can I check the Betting Rules?
• Where can I check the General Terms & Conditions?

Technical Support

• Troubleshooting
• What if the game stops after I place my bet on a Live Casino / Casino game?
• What happens at games that have been interrupted or there is a malfunction?
• What happens when I face problems due to low network speed or device performance?
• After how many minutes of inactivity is the playing session interrupted?

Data Protection

• What rights do I have and how can I manage my personal data?
• How do I choose a secure password?
• How long is my personal data being retained?
• What are cookies and how are they being used?

Mobile & App

• Can I use the application on my Huawei mobile device?
• How do I download the Betano application on my Android mobile device/s?
• How do I download the Betano application on my iOS mobile device/s?
• iOS & Android
• What is Betano VR?

Security

• Can I play at Betano while abroad?
• How do I keep my account secure?
• Security Compliance
• Security General Information